Please do not hesitate to contact us with any inquiry regarding CLOUDMEAL.
QWhat type of food can we choose from?
AWe offer a choice from over 600 restaurants and food suppliers. From traditional Japanese restaurants offering bento boxes to sandwiches, catering, salads, sushi, European cuisine, ethnic food etc.
And if we currently do not have exactly what you are looking for, let us know and our team will find a suitable restaurant and connect them to your CLOUDMEAL account for you.
QHow much is approximately one meal?
AWe cover the complete range of budgets, from low-cost bento-boxes to high-end meals.
QIs your service more expensive than buying directly from the restaurants?
ANo, our prices are the same or even lower than those offered by the restaurants directly.
QIs there any minimum order value or minimum number of orders?
ACLOUDMEAL does not have a limit on individual orders, however we kindly ask for average order volumes of 5 meals or above to use the CLOUDMEAL service. For smaller orders you can also use our consumer delivery service, Maishoku (www.maishoku.com).
QWe are currently using your Maishoku service, what is the difference between Maishoku and CLOUDMEAL?
ACLOUDMEAL is specifically built around the needs of the corporate user which means that it comes with many added benefits such as flexible payment & delivery options, larger choice of catering items, special discounts and easier order management.
If you are currently using Maishoku to order to your office we strongly recommend you to sign up for CLOUDMEAL instead as it is free and adds a lot extra value to your business.
QWhen is the order deadline?
AAll orders are accepted until a day in advance, but many of our suppliers also allow for changes up to a few hours before the delivery.
QOur building has strict security measures in place, can we still use CLOUDMEAL to deliver?
AYes, we use a professional delivery service that can get security clearance for your building, allowing for consistent deliveries every day. Simply contact us with your needs and we will setup a working delivery solution for you.
QCan we try your service first?
AOf course, please contact us and we can arrange for a trial delivery.
QDo we need to assign an employee to manage the CLOUDMEAL account?
ANo, CLOUDMEAL is fully automated and while no administration is necessary for most companies we also offer the possibility for you to assign your own administrator to enable manual changes to the system if preferable.
QWe are already using a bento company, can we continue to use them with CLOUDMEAL?
AYes, CLOUDMEAL is also a very helpful tool for restaurants and bento companies and most of them happily agree to join CLOUDMEAL when requested.
QWe would like to use CLOUDMEAL for a factory located in a remote area, is this possible?
AYes, as long as our team can locate a suitable supplier in your area they can quickly provide a solution, no matter the location of your facilities.
QCan you cater to specific dietary requests such as vegetarian or halal foods?
AYes, we have plenty of options we can recommend for your particular requirements.